Define the application
Record the furniture type, user need, installation constraints and destination before comparing products.
Refunds / Samples / B2B orders
Refund and Return Policy
Buyer decision brief
Buyer checkpoints for Refund and Return Policy
This refund and return policy page explains the website or transaction boundary relevant to Sooye Studio buyers. Product configuration, MOQ, delivery timing, document availability and detailed warranty scope are confirmed in the written quotation or order terms.
Use model-specific evidence
Match product images, confirmed specifications, documents and sample results to the exact quoted model.
Confirm in writing
State quantity, configuration, packaging, required documents and requested delivery window in the RFQ.
Evidence boundary
This summary does not replace the full policy or signed order terms. Where a quotation or order contains more specific product and transaction terms, the written order documents control.
Discover→Verify→Sample→RFQ
Sooye Studio handles sample, bulk, OEM/ODM, and project supply issues through review of the confirmed order terms, product condition, inspection records, and buyer communication.
B2B order basis
Most products are supplied for B2B sourcing, sample approval, project procurement, private label, or OEM/ODM requirements. Return or refund handling depends on the confirmed quotation, invoice, product type, and order agreement.
Samples
Samples are recommended before bulk orders so buyers can review fit, finish, cable length, port layout, packaging, and application suitability. Sample fees and shipping fees are confirmed before dispatch.
Custom orders
Customized, branded, private label, or project-specific products may not be returnable unless there is a confirmed quality issue or a written agreement says otherwise.
Issue reporting
Buyers should report quality, shortage, or shipping issues promptly with photos, videos, order details, and packaging records. Sooye Studio will review the case and discuss replacement, credit, repair, or other reasonable resolution where appropriate.
Before bulk purchasing
Buyers should confirm exact model, drawings, samples, documentation, packaging, and destination requirements before bulk orders to reduce avoidable disputes.